Privacy Policy rsm3 — How We Protect Every Member's Personal Data

1. Introduction & Scope of Privacy Policy

Rsm3 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy is designed to ensure you have a clear understanding of how we handle your personal data in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

This policy applies to all rsm3 website visitors, registered members, rsm3 mobile app users, and anyone who interacts with our platform in any way. By registering for or using rsm3 services, you consent to the data collection and usage practices described in this document.

2. Information We Collect

Rsm3 collects various types of information to enable us to provide services that are secure, efficient, and suited to your needs. Here is a breakdown of the information we collect:

We also automatically collect information when you use the rsm3 platform, including server log data, cookie data, and analytics information that helps us understand usage patterns for continuous improvement purposes.

3. How We Use Your Data

Rsm3 uses collected information for lawful and clearly stated purposes. We do not use your data for purposes unrelated to platform operations without your consent.

• Account Management: Securely register, verify, and manage your member account on the rsm3 platform.
• Transaction Processing: Process all deposits and withdrawals accurately and securely through supported payment methods.
• KYC Verification: Conduct Know Your Customer (KYC) checks required to fulfill legal and financial compliance obligations.
• Security & Fraud Prevention: Identify, investigate, and prevent fraudulent activity, money laundering, and any security threats to your account.
• Service Communications: Send important notifications related to your account, transactions, platform updates, and relevant promotions (with your consent).
• Platform Improvement: Analyze usage patterns to improve the design, performance, and overall rsm3 user experience.
• Legal Compliance: Meet all reporting and record-keeping obligations required under applicable Malaysian law.

4. Information Sharing with Third Parties

Rsm3 does not share, sell, or disclose your personal information to third parties except in the limited circumstances set out below:

• Service Providers: We share necessary data with trusted service providers, including payment gateway providers, identity verification service providers, and cloud infrastructure providers. All providers are bound by strict confidentiality agreements.
• Game Providers: Minimal technical data is shared with game providers (such as Pragmatic Play, Spadegaming) solely for game delivery and results verification purposes. Your full financial or identity information is not shared.
• Statutory Authorities: rsm3 will disclose information to government authorities or law enforcement when required to do so by Malaysian law, court order, or valid legal process.
• Enforcement of Our Rights: In cases of fraud, platform abuse, or serious violations of our Terms and Conditions, we reserve the right to disclose necessary information to relevant parties for investigation and legal action.

5. Data Storage & Security

Rsm3 continuously invests in security infrastructure to ensure your data is protected at the highest technically achievable level.

• 256-bit SSL Encryption: All data transmitted between your device and rsm3 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and identification documents is stored in encrypted format on protected servers.
• Access Controls: Only rsm3 staff with a legitimate operational need who have passed strict security checks are permitted to access member personal data.
• Retention Period: Personal data is retained for the duration of your active account, plus 5 years after account closure to meet legal compliance requirements. Data will be securely deleted once this period expires.
• Continuous Monitoring: rsm3's security monitoring system operates 24/7 to detect and respond to any threats or unauthorized access.

In the event of a data breach that may affect your personal information, rsm3 is committed to notifying you within the timeframe required by applicable law and taking prompt remedial action.

6. Cookies & Tracking Technologies

Rsm3 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and collect analytics data for platform improvement.

• Session Cookies (Required): These cookies are required for core platform operations — including login authentication, game session management, and transaction security. Without them, the rsm3 platform cannot function properly.
• Preference Cookies: Save your preferences such as interface language, display currency, and other personal settings so you don't need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how members use the platform — which pages are visited most often, average session duration, and navigation patterns. This data is used in aggregate and does not identify individuals personally.
• Security Cookies: Used to detect suspicious login activity, unauthorised access attempts, and protect your account from security threats.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or security of your account on the rsm3 platform.

7. Your Rights as a Data Subject

As a rsm3 member and data subject under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
• Right to Rectification: If you find that any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to our record retention obligations under applicable law.
• Right to Restriction of Processing: You have the right to request that we restrict how we use your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the above rights, please contact the rsm3 support team via 24/7 live chat or our support email. We will process your request in accordance with established procedures and within a reasonable timeframe.

8. Child Protection

Rsm3 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or store any personal information from minors.

If we identify that personal data has been collected from a minor without our knowledge, we will take immediate action to delete that data and close the account in question. If you believe a child has registered on rsm3, please contact us immediately so we can follow up.

9. Cross-Border Data Transfers

As an online platform, some of your data may be stored or processed on servers located outside Malaysia, primarily for data backup and cloud service delivery purposes.

Rsm3 ensures that any cross-border data transfers are carried out with adequate safeguards, including the use of standard data protection clauses and ensuring recipients meet data protection standards equivalent to or higher than Malaysia's requirements.

Your data will not be transferred to countries without adequate personal data protection without appropriate additional safeguards in place.

10. Changes to Privacy Policy

Rsm3 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any significant changes will be communicated to members via:

• In-platform or rsm3 app notifications
• Email sent to your registered email address
• A clear notice on the main page of this Privacy Policy

It is your responsibility to review this page periodically. Continued use of the rsm3 platform after changes are published will be considered your acceptance of the updated Privacy Policy.

11. How to Contact Us

For any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact the rsm3 team through the following channels:

• Live Chat 24/7: The fastest way to get immediate answers — available in Bahasa Melayu at all times via the rsm3 platform.
• Privacy Email: [email protected] — For written requests regarding data rights or privacy complaints that require an official written response.
• Response Time: All privacy-related requests will be acknowledged within 2 business days and resolved within 14 business days.

Rsm3 is committed to addressing every privacy concern seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.